tag:apistatus.postnord.no,2005:/historyPostnord AS Status - Incident History2024-03-28T12:07:54+01:00Postnord AStag:apistatus.postnord.no,2005:Incident/99819532022-05-20T14:12:17+02:002022-05-20T14:12:17+02:00Updating to latest 3scale software version.<p><small>May <var data-var='date'>20</var>, <var data-var='time'>14:12</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>08:02</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>10:54</var> CEST</small><br><strong>Scheduled</strong> - To ensure uptime and stability of the platform, we are performing a planned upgrade on our 3scale. This update will occure friday the 20th of May between working hours (8:00 - 16:00). Some of our services may be affected, and you may experience some unstability during this upgrade process. <br /><br />We appreciate your patience and understanding. And if you have any questions visit us at: https://developer.postnord.no/contact-us</p>tag:apistatus.postnord.no,2005:Incident/72609582021-06-18T15:55:11+02:002021-06-18T15:55:11+02:00Authentication errors in API Gateway<p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>15:55</var> CEST</small><br><strong>Resolved</strong> - After additional monitoring, the solution is confirmed to be working and the API gateway functions normally.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>10:52</var> CEST</small><br><strong>Monitoring</strong> - The solution has been applied and authentication in the API gateway is back to normal. Affected users of the API's will be notified by email.<br /><br />We will continue to monitor the effectiveness of the solution while implementing mitigating procedures.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>12:42</var> CEST</small><br><strong>Update</strong> - A solution to the issue has been identified. The exact details of the mitigation procedure however is being developed. We apologize for any inconvenience this may result in, while we finalize the solution.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>12:38</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is in progress.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>10:25</var> CEST</small><br><strong>Investigating</strong> - API's are currently unreachable via the API gateway, due to issues with authentication.<br /><br />We are currently investigating the issue.</p>tag:apistatus.postnord.no,2005:Incident/60303682021-01-15T12:18:08+01:002021-02-22T11:20:08+01:00Test incident<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>12:18</var> CET</small><br><strong>Resolved</strong> - We have fixed the issue</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>12:17</var> CET</small><br><strong>Identified</strong> - We have idenfied the issue</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>12:17</var> CET</small><br><strong>Investigating</strong> - We have majour issue</p>tag:apistatus.postnord.no,2005:Incident/58330942020-12-17T13:13:24+01:002021-02-22T11:20:08+01:00This is an example incident<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>13:13</var> CET</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>13:03</var> CET</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>13:09</var> CET</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>13:39</var> CET</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>